Your privacy matters to ulti11. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our platform.
Our Privacy Commitments
We are committed to handling your personal information with the same care and security you expect from a trusted financial platform.
SSL & Data Encryption
All data transmitted between your device and the ulti11 Platform is protected by industry-standard 256-bit SSL encryption. Your account credentials, payment details, and personal information are never transmitted in plain text.
Data Minimisation
ulti11 collects only the data strictly necessary to operate your account, process payments in IDR, and meet our international licensing and AML obligations. We do not build marketing profiles or sell your data to third-party advertisers.
Full Player Data Rights
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. ulti11 responds to all verified data requests within 30 calendar days.
We Never Sell Your Data
ulti11 does not sell, rent, or lease your personal information to any third party for their own commercial purposes. Data shared with service providers is strictly limited to what is required for them to perform their contracted function.
Clear Retention Periods
Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, including our regulatory obligations. We publish transparent retention periods for each data category in Section 9 of this policy.
Rapid Incident Response
In the unlikely event of a data security incident affecting your personal information, ulti11 will notify affected players by email within 72 hours of becoming aware of the breach and will take immediate remedial action.
Contents
ulti11 is an internationally licensed online betting and casino platform operating at https://ulti11.pro. We provide sports betting, live casino, and online slot services primarily to English-preference players based in Indonesia. When this Privacy Policy refers to "ulti11", "we", "us", or "our", it means the company holding the international gaming licence under which ulti11.pro operates.
We take the privacy of our players seriously. This Privacy Policy has been written in plain, professional English to ensure that all players — including those accessing the Platform from Jakarta, Surabaya, Bandung, Bali, Medan, and other cities across Indonesia — can fully understand how their personal data is handled before they register an account.
Governing document: This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document. Together, these three documents form the complete regulatory framework governing your relationship with ulti11.
This Privacy Policy applies to all personal data collected, processed, stored, or shared by ulti11 in connection with:
This Policy does not apply to third-party websites, payment gateways, or game studio platforms that you may access independently of ulti11. Each such third party operates under its own privacy policy, for which ulti11 is not responsible.
ulti11 collects personal data across several categories. The table below sets out each category, specific data points, and the primary reason we collect them:
| Category | Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, copy of government-issued ID (Indonesian KTP, passport, or driving licence) | KYC / age verification (21+), AML compliance, account management |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communication, promotional notifications (where consented), security alerts |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Payment processing, withdrawal verification, fraud prevention, AML monitoring |
| Gaming Activity Data | Bets placed, games played, bet amounts (IDR), session durations, win/loss history, bonus usage, responsible gaming tool activations | Service delivery, responsible gaming monitoring, fraud detection, bonus management |
| Technical Data | IP address, device type, operating system, browser type and version, device fingerprint, geolocation (country/region level) | Platform security, fraud prevention, eligibility verification, service optimisation |
| Usage Data | Pages visited, clicks, session timestamps, referral source, navigation paths within the Platform | Platform improvement, personalised experience, marketing analytics (aggregated) |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Dispute resolution, quality assurance, regulatory record-keeping |
| Preference Data | Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status), preferred payment method, notification preferences | Service personalisation, responsible gaming obligations |
Sensitive data: ulti11 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. If you voluntarily disclose such information in a support communication, it will be used only to address your query and will not be stored as a structured data field.
ulti11 collects personal data through the following channels:
You provide data directly to ulti11 when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. This is the primary source of Identity Data, Contact Data, and Financial Data.
When you access the ulti11 Platform, we automatically collect Technical Data and Usage Data via server logs, cookies, pixel tags, and similar tracking technologies. This data collection begins as soon as you land on https://ulti11.pro, regardless of whether you are logged in to an account. See Section 10 for full details of our cookie practices.
ulti11 may receive supplementary data about you from the following third-party sources, always subject to those parties' own privacy obligations:
ulti11 uses personal data for the following purposes. Each purpose is matched to a legal basis for processing as described in Section 6:
ulti11 processes your personal data on one or more of the following legal bases:
| Legal Basis | When We Rely On It |
|---|---|
| Contractual necessity | Processing required to fulfil our contract with you — account registration, payment processing, game delivery, KYC verification, and withdrawal execution. |
| Legal obligation | Processing required to comply with our international gaming licence conditions, AML regulations, and lawful requests from competent authorities. |
| Legitimate interests | Fraud prevention, platform security, responsible gaming monitoring, internal analytics, and quality assurance — where these interests do not override your fundamental privacy rights. |
| Consent | Direct marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
ulti11 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and always under appropriate contractual safeguards:
We share data with third-party service providers who process data on our behalf under binding data-processing agreements. These include our payment processing partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), KYC verification services, fraud-detection providers, cloud infrastructure providers, and customer support platform operators. Each provider receives only the minimum data necessary to perform their contracted service.
When you play a game hosted by a third-party studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — your player ID, session token, and bet data are shared with that studio's systems to facilitate gameplay. These studios are bound by their own privacy policies and by the data-processing terms of our licensing agreements with them.
ulti11 will disclose personal data to competent authorities — including our licensing regulator, financial intelligence units, and law-enforcement agencies — where we are legally required to do so, or where disclosure is necessary to protect ulti11's legal rights or to prevent fraud or serious harm.
In the event of a merger, acquisition, or sale of all or part of ulti11's business, player data may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity honouring the commitments made in this Privacy Policy. You will be notified of any such transfer by email at least 30 days before it takes effect.
No advertising data sales: ulti11 does not share your personal data with third-party advertising networks, data brokers, or social media platforms for the purpose of targeting you with advertisements on other websites or services.
ulti11 operates globally, and some of our service providers maintain infrastructure outside Indonesia. When your personal data is transferred to a country that does not have data-protection laws equivalent to international standards, ulti11 implements appropriate safeguards to ensure your data remains protected, including:
You may request a copy of the safeguards applicable to any specific international transfer by contacting our Data Protection Officer (DPO) at the address provided in Section 16.
ulti11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by our licensing and regulatory obligations. The table below summarises our standard retention periods:
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML regulatory obligation; gaming licence requirement |
| Financial transaction records | 5 years after each transaction | AML and tax reporting obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution; responsible gaming audit trail |
| Customer support communications | 3 years after resolution | Quality assurance; dispute evidence |
| Technical & usage logs | 12 months from collection | Security monitoring; fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for regulatory purposes |
| Self-exclusion records | Duration of exclusion + 5 years | Preventing re-registration during exclusion period |
| Cookie data (non-essential) | Up to 13 months from placement | Analytics; session management |
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
ulti11 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The following types of cookies are used:
These cookies are required for the Platform to function. They maintain your login session, store your security token, and remember your language and currency preferences. These cookies cannot be disabled without impairing core Platform functionality. No consent is required for their placement.
These cookies help us understand how players use the Platform — which pages are most visited, where users experience errors, and how navigation flows can be improved. Data collected by analytics cookies is aggregated and anonymised before analysis. Placement of these cookies requires your consent.
Functional cookies remember your preferences beyond the current session — for example, your preferred deposit method or responsible gaming reminder interval. They enhance your experience but are not strictly required. Consent is required.
You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a warning before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the ulti11 Platform, including the ability to maintain a login session.
Third-party game cookies: When you launch a game from a third-party studio such as Pragmatic Play or Evolution Gaming, that studio's own cookies may be placed by their embedded game client. These are governed by the respective studio's cookie policy, not by ulti11's policy. ulti11 has no control over third-party studio cookies.
ulti11 respects your rights over your personal data. Subject to applicable law and the requirements of our licensing obligations, you have the following rights:
To exercise any of these rights, contact our Data Protection Officer at [email protected]. Please include "Data Rights Request" in the subject line and provide sufficient information to verify your identity. We will not charge a fee for reasonable requests.
The ulti11 Platform is strictly intended for adults aged 21 and over. ulti11 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our registration and KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated data will be securely deleted or returned to the verified payment source, as applicable.
If you are a parent or guardian and believe that a person under 21 has registered an account on ulti11 using false information, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary remedial action.
Parental controls: ulti11 recommends that parents and guardians make use of internet filtering tools to prevent minors from accessing gambling sites. Useful resources include parental-control features available in major Indonesian mobile devices and internet service providers.
ulti11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While ulti11 applies industry-leading security standards, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Players are encouraged to protect their own accounts by using strong, unique passwords and enabling 2FA. See Section 6 of our Terms & Conditions for account security best practices.
The ulti11 Platform does not contain links to external third-party websites for general browsing purposes. However, embedded game clients provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft operate within their own technical environments and are subject to those studios' privacy policies. ulti11 is not responsible for the privacy practices of any third-party game studio, payment gateway, or other external service accessed through the Platform.
We recommend reviewing the privacy policy of any third-party service you interact with, including your bank or e-wallet provider (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), to understand how they handle your personal data in connection with transactions processed for your ulti11 account.
ulti11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the requirements of our international gaming licence. When material changes are made, ulti11 will notify all registered players by email at least 14 calendar days before the changes take effect. The "Last Reviewed" date at the top of this page will be updated with each revision.
Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and request account closure by contacting our support team. Any data collected prior to the amendment will continue to be handled under the terms in effect at the time of collection, to the extent consistent with the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ulti11, please contact our Data Protection Officer using the details below:
Data Protection Officer — ulti11
Email: [email protected] (plain text — not a clickable link)
Subject line: Please include "Privacy Policy Query" or "Data Rights Request" for fastest routing.
Response time: Within 24 hours during WIB business hours (09:00–22:00 WIB, UTC+7); within 48 hours during off-peak periods.
Languages: English and Bahasa Indonesia.
Support hours: 24 hours a day, 7 days a week, 365 days a year — including Indonesian public holidays (Idul Fitri, Nyepi, Indonesian Independence Day, and others).
When submitting a data rights request, please include your registered username and the email address associated with your account so that we can verify your identity before processing the request. ulti11 will not action data rights requests that cannot be matched to a verified account holder.
If you are not satisfied with ulti11's response to a privacy concern or data rights request, you have the right to escalate the matter to the data-protection supervisory authority applicable under our international gaming licence. Details of the relevant supervisory body are available on request from our DPO.
Your Data Is Safe with Us
ulti11 combines industry-leading data security with a world-class betting and casino experience — built specifically for Indonesian players who expect both privacy and performance.
Adults only — 21+ strictly enforced. Please gamble responsibly.