Please read these Terms & Conditions carefully before registering an account or placing any bets on the ulti11 platform. By accessing ulti11, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Key Provisions at a Glance
Age & Residency Requirements
All ulti11 players must be at least 21 years of age and must agree to the platform's eligibility requirements at the time of registration. ulti11 enforces strict KYC verification to confirm age and identity before any withdrawal is processed.
Deposits, Withdrawals & IDR
ulti11 processes all transactions in Indonesian Rupiah (IDR) via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit and withdrawal thresholds, processing timelines, and fee structures are detailed in Section 7.
Bonus & Promotion Rules
All bonuses offered by ulti11 are subject to wagering requirements, time limits, and game-contribution rates. Attempting to abuse bonus conditions — including the use of multiple accounts — results in immediate forfeiture and account suspension.
Account Security & Responsibility
Each player is solely responsible for maintaining the confidentiality of their ulti11 login credentials. ulti11 recommends enabling two-factor authentication and will never ask for your password via email, live chat, or phone.
Limitations of Liability
ulti11's liability to any player is limited to the amount of funds held in that player's verified account at the time of the relevant claim. ulti11 is not liable for losses arising from network outages, third-party payment failures, or events beyond the platform's reasonable control.
Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction in which ulti11 holds its international gaming licence. Any dispute that cannot be resolved through our internal complaints procedure will be referred to the relevant licensing authority's dispute-resolution mechanism.
Contents
In these Terms & Conditions, the following expressions have the meanings set out below unless the context otherwise requires:
By accessing the ulti11 Platform, creating an Account, or placing any bet or wager, you confirm that you have read these Terms in full and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the Platform and, if applicable, request the closure of your Account.
These Terms constitute the entire agreement between you and ulti11 with respect to your use of the Platform and supersede all prior representations, understandings, or agreements between the parties on the same subject matter.
Important: ulti11 reserves the right to amend these Terms at any time. Continued use of the Platform following notification of an amendment constitutes acceptance of the revised Terms. See Section 16 for the full amendments policy.
Access to and use of the ulti11 Platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis:
Note on Indonesian law: ulti11 is aware that Indonesian domestic law imposes restrictions on online gambling. Players are solely responsible for determining whether their personal use of the Platform complies with the laws of their own jurisdiction. ulti11 does not provide legal advice. By registering, you represent that your use of the Platform is lawful in your jurisdiction.
To access the full range of ulti11 services, including deposits, withdrawals, sports betting, live casino, and slot games, you must register a verified Account. Registration is free of charge.
During registration, you are required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, email address, phone number, and preferred payment method. Providing false or misleading registration information is a breach of these Terms and may result in immediate Account closure and forfeiture of any Balance held.
You are responsible for selecting a strong, unique password for your ulti11 Account and for keeping that password confidential. ulti11 will never contact you to request your password. You must notify ulti11 immediately at [email protected] if you suspect that your Account credentials have been compromised.
Each individual may hold only one Account on the Platform. If ulti11 determines that a Player holds more than one Account — whether the accounts are registered under the same or different names — ulti11 reserves the right to merge, suspend, or close the duplicate Accounts and to void any bets or bonus claims made from those Accounts.
ulti11 is required by the terms of its international gaming licence to verify the identity, age, and payment details of all Players before processing withdrawals. This process is commonly referred to as Know Your Customer (KYC) verification.
ulti11 aims to complete KYC verification within one business day of receiving all required documents during WIB business hours (09:00–22:00 WIB). Players will be notified by email upon successful verification or if additional documents are required.
If a Player is unable to provide satisfactory KYC documentation within 30 days of a verification request, ulti11 reserves the right to suspend withdrawal access and, after a reasonable further period, to close the Account and return any Balance to the verified deposit source.
You are solely responsible for all activity that occurs under your ulti11 Account. ulti11 recommends that all Players take the following security measures:
ulti11 will not be held liable for any losses arising from unauthorised access to your Account that results from your failure to maintain adequate security of your credentials, unless such access was caused by a technical failure attributable to ulti11.
ulti11 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) via the following payment channels:
| Method | Type | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|---|
| BCA | Bank Transfer | Rp 50.000 | Rp 100.000 | Instant – 5 min |
| BRI | Bank Transfer | Rp 50.000 | Rp 100.000 | Instant – 5 min |
| BNI | Bank Transfer | Rp 50.000 | Rp 100.000 | Instant – 10 min |
| Mandiri | Bank Transfer | Rp 50.000 | Rp 100.000 | Instant – 10 min |
| CIMB Niaga | Bank Transfer | Rp 50.000 | Rp 100.000 | Up to 30 min |
| OVO | E-Wallet | Rp 20.000 | Rp 50.000 | Instant |
| DANA | E-Wallet | Rp 20.000 | Rp 50.000 | Instant |
| GoPay | E-Wallet | Rp 20.000 | Rp 50.000 | Instant |
| ShopeePay | E-Wallet | Rp 20.000 | Rp 50.000 | Instant |
| LinkAja | E-Wallet | Rp 20.000 | Rp 50.000 | Instant |
All deposits must be made from a payment account registered in the Player's own name. ulti11 does not accept deposits from third parties. If a deposit is received from a payment source that does not match the Account holder's verified identity, ulti11 reserves the right to reverse the transaction and suspend the Account pending investigation.
Withdrawals will only be processed to a payment method that has been verified under the Player's KYC profile and that was previously used to make a deposit into the Account. ulti11 does not process withdrawals to third-party accounts under any circumstances. ulti11 aims to process all approved withdrawal requests within five minutes during the WIB business window (08:00–02:00 WIB). Requests submitted outside these hours will be processed at the start of the next business window.
ulti11 does not charge Players any processing fee on deposits or withdrawals. Players should note, however, that their own bank or e-wallet provider may apply interbank transfer charges that are beyond ulti11's control.
AML Compliance: ulti11 is required to conduct enhanced due diligence on transactions that exceed AML reporting thresholds. Large or unusual transaction patterns may trigger an automatic account review. During such a review, withdrawal processing may be temporarily delayed. ulti11 will communicate with affected Players via their registered email address.
ulti11 offers a range of promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, free spins, and tournament prize pools. All bonuses are subject to the following general conditions unless a specific promotion's terms state otherwise:
Bonus funds credited to your Account must be wagered a specified number of times before they can be converted to withdrawable real-money funds. The applicable wagering multiplier is stated on each individual promotion's detail page. A standard wagering requirement of 30x the bonus amount applies where no specific multiplier is stated.
Unless otherwise stated, all bonus funds and associated wagering requirements expire 30 calendar days from the date the bonus is credited. Expired bonus funds are automatically forfeited and cannot be reinstated.
ulti11 reserves the right to void bonus awards, cancel pending withdrawals, and permanently close Accounts where there is evidence of bonus abuse. Bonus abuse includes but is not limited to: creating multiple Accounts to claim the same promotion; systematically betting on all outcomes of the same event to fulfil wagering requirements; and exploiting promotional terms in a manner not consistent with normal recreational play.
Each betting and gaming product available on the ulti11 Platform is governed by its own specific product rules, which are accessible within the relevant game or betting market interface. The following general rules apply across all products:
The following activities are strictly prohibited on the ulti11 Platform and constitute a material breach of these Terms:
ulti11 reserves the right to suspend or permanently close any Account at its reasonable discretion, with or without prior notice, in any of the following circumstances:
Upon closure of an Account for reasons attributable to the Player's breach, any Balance remaining in the Account may be forfeited at ulti11's discretion. Where an Account is closed for reasons not attributable to Player misconduct, any verified real-money Balance will be returned to the Player's verified payment method within 10 business days.
All content on the ulti11 Platform — including but not limited to the brand name "ulti11", the ulti11 logo, website design, text, graphics, game interfaces, software, and compiled data — is the exclusive property of ulti11 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and is protected by applicable copyright, trademark, and other intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, recreational betting and gaming purposes. No Player may reproduce, distribute, publicly display, modify, or create derivative works from any Platform content without ulti11's prior written consent.
To the fullest extent permitted by applicable law, ulti11's total liability to any Player in connection with their use of the Platform shall not exceed the amount of real-money funds held in that Player's verified Account at the time the relevant claim arises.
ulti11 shall not be liable — whether in contract, tort, negligence, or otherwise — for any of the following categories of loss:
Disclaimer: ulti11 provides betting and gaming services on an "as is" and "as available" basis. While ulti11 endeavours to maintain Platform availability at all times, the Platform is not warranted to be uninterrupted, error-free, or free from viruses or other harmful components. Players access the Platform at their own risk.
ulti11 is committed to promoting responsible gambling. The Platform provides the following tools to all verified Account holders, accessible directly from the Account settings dashboard:
If you believe that gambling is negatively affecting your life or the lives of those around you, we encourage you to contact our 24/7 support team at [email protected] or to visit the Responsible Gaming page for detailed guidance and self-assessment tools. ulti11 strictly enforces a 21+ age requirement and will immediately close any Account determined to belong to a person under the age of 21.
ulti11 collects, processes , stores, and uses Player personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available in full at ulti11.pro/privacy-policy.
By registering an Account, you consent to ulti11 collecting and processing your personal data — including name, date of birth, contact details, payment information, and betting activity — for the purposes of account management, KYC compliance, fraud prevention, customer support, and the provision of personalised services. ulti11 will not sell your personal data to third parties for marketing purposes. Data is shared with third-party service providers only to the extent necessary to operate the Platform, process payments, and meet regulatory obligations.
Players may request access to, correction of, or deletion of their personal data by contacting [email protected]. ulti11 will respond to all verified data requests within 30 calendar days. Please note that certain data must be retained for a minimum period in compliance with AML and international licensing obligations, and cannot be deleted before that retention period expires.
ulti11 reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, ulti11 will notify registered Players via the email address associated with their Account at least 7 calendar days before the changes take effect, except where immediate changes are required by law, regulation, or a directive from the relevant licensing authority.
The "Last Reviewed" date displayed at the top of this page will be updated each time the Terms are revised. Players are encouraged to review this page periodically to stay informed of any updates. If you do not agree with any amended Terms, you must stop using the Platform and notify ulti11 that you wish to close your Account before the effective date of the amendment. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the jurisdiction in which ulti11 holds its international gaming licence.
If you have a complaint regarding any aspect of ulti11's service, you should first contact our customer support team at [email protected] with full details of the issue. ulti11 will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days (WIB). Where a complaint relates to a specific bet or transaction, please include the relevant bet ID or transaction reference number in your communication.
If you are not satisfied with the outcome of ulti11's internal complaints procedure, you may escalate the matter to the dispute-resolution body designated by ulti11's licensing authority. Details of the applicable escalation body are provided in ulti11's licensing documentation, a copy of which is available on request from [email protected].
Any claim or dispute arising under these Terms must be brought to ulti11's attention within 12 months of the date on which the Player first became aware of the circumstances giving rise to the claim. Claims submitted after this period will not be considered.
Language of proceedings: All formal communications relating to complaints and disputes shall be conducted in English. Where a Player submits a complaint in Bahasa Indonesia, ulti11 will acknowledge receipt in both English and Bahasa Indonesia and will request that subsequent formal correspondence be provided in English for the purposes of accurate record-keeping.
If you have any questions about these Terms & Conditions, wish to request a copy of your personal data, or need to raise a formal complaint, please contact the ulti11 support team using the details below:
Email: [email protected] (plain text — not a clickable link)
Support hours: 24 hours a day, 7 days a week, 365 days a year — including Indonesian public holidays (Idul Fitri, Nyepi, Indonesian Independence Day, and others).
Response time: Within 1 hour during WIB peak hours (09:00–22:00 WIB); within 3 hours during off-peak hours.
Languages: English and Bahasa Indonesia.
When contacting ulti11 about a specific bet, transaction, or account issue, please include your registered username, the relevant bet or transaction ID, and a clear description of the issue to help our team resolve your query as efficiently as possible.
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